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Returns

How do I return an item?

We offer many different types of products here at FilingSupplies.com and we want you to be 100% satisfied with your purchase. We strive to accurately provide detailed product information and descriptions, and if you have any questions, call us at
(800) 810-FILE (3453), live chat with us, or email us at info@filingsupplies.com.

  • How much time do you have to return an unwanted order?
    • Returns must be submitted (mailed) back within 30 days from receipt of product.
    • Exception: All Labels have a 60 day return policy
  • Where to submit (mail) returns to:
    • All returns are to be mailed via UPS, FedEx, USPS or other approved mail service:
      • Call Customer Service at (800) 810-FILE (3453) to confirm that your item is elegible for return (see below regarding custom or modified products).
      • Receive RA Number and mailing address for the item being returned from Customer Service, and mail accordingly.
  • Did you receive the wrong item?
    • If you received an item that you didn't order, call us at (800) 810-FILE (3453) and we will gladly pay to have it picked up and shipped back at no charge to you! We will then ship the right item out to you immediately. (Based on availability of stock)
  • Did you order an item and realize it was wrong once shipped to you?
    • If you received an item that you did order, but want to return it, you will have to cover the cost to ship the item back, plus a possible 20% restocking fee (most products). Unfortunately there is no way to refund your original shipping charge. Call us at (800) 810-FILE (3453) for a Return Authorization Number and we will guide you through the process and help you find the correct product.

    • *Limited Time Free Shipping* - If you qualified for free shipping and choose to return the product, then you are responsible for covering the original cost of shipping plus a 20% restocking fee.(If applicable). 
    • *Above stated Restocking Fees are collected to cover cost to review returned items, determine if they will be returned to inventory and cover those associated costs.  All effort is taken to minimize these costs and provide exceptional service. 
    • All Quantum Storage System items have a 25% restocking fee and all freight must be prepaid by customer for return.
  • Did you order a modified or custom item/product?
    • All modified and/or custom items are non-returnable due to the many different options available. If you are unsure if the item you ordered is modified or customized, please contact our customer service department at (800) 810-FILE (3453)
      (Available from 9:00am - 5:00pm PT Monday-Friday)
    • Please note all special order and custom order's will require a 50% deposit. Remaining balance is due upon shipping date. Thank you for your understanding.
Please contact customer service for more information on returning an item.

Thank you for shopping at FilingSupplies.com.

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